From Dave Farber's IP, news of a new company called Fonolo: a ‘Google’ for phone menus. The basic idea is simple: spider all those annoying phone menus and make every point inside one a URL, which you can reach by having a bot navigate to that point for you, and then call you when it gets there. From the video it sounds like the spidering is done manually, and the navigation is done using ASR to check progress (since the menus change frequently).
Like Farecast this is a nice example of using AI to solve consumer problems, by mining information that is, in principle public (in one case airfare prices, in the other phone menus), but in practice, inaccessible. And like Farecast, it's not at all obvious that the companies controlling that information will be happy about that mining - especially if people end up using it as a souped-up version of GetHuman.
This feels like the thin edge of a wedge to me. I predict that within five years there will be open AI warfare between consumer-oriented bots and corporate-controlled information...then again, maybe this is just wishful thinking. After all, I'm in the AI munitions business.